Faithful Heating and Air ("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and safeguard the information you provide when you contact us through our website at feedback.faithfulheatingandair.com.
By submitting your information through our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information you voluntarily provide when you complete our contact or estimate request form, including:
- First and last name
- Phone number
- Email address
- Details about your HVAC service request or inquiry
- SMS consent preferences (if selected)
We may also automatically collect non-personal information such as browser type, referring URL, and pages visited for analytics purposes.
2. How We Use Your Information
We use the information we collect to:
- Respond to your service inquiries and provide estimates
- Schedule and confirm HVAC appointments
- Send SMS communications you have consented to receive (see Section 3)
- Follow up after services are completed
- Improve our website and services
- Comply with applicable laws and regulations
3. SMS Communications
We offer two categories of SMS messaging, each requiring separate, voluntary consent. Both are optional and unchecked by default on our contact form.
Transactional SMS
By checking the transactional SMS checkbox, you agree to receive transactional SMS text messages from Faithful Heating and Air related to services you have requested, including appointment confirmations, appointment reminders, HVAC service updates, post-service follow-ups, and review requests.
Message frequency may vary. Msg & data rates may apply. Reply HELP for assistance or STOP to opt out at any time. Consent is not a condition of purchase.
Marketing SMS
By checking the marketing SMS checkbox, you agree to receive marketing and promotional SMS text messages from Faithful Heating and Air, including seasonal tune-up offers, free estimate announcements, special discounts, referral invitations, and re-engagement messages.
Message frequency may vary. Msg & data rates may apply. Reply HELP for assistance or STOP to opt out at any time. Consent is not a condition of purchase.
You may opt out of any SMS messages at any time by replying STOP. After opting out, you will receive a single confirmation message and no further messages of that type will be sent. To re-enroll, contact us directly.
4. Information Sharing
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
- Service providers: Third-party vendors who assist us in operating our website, conducting our business, or servicing you — provided they agree to keep your information confidential.
- Legal compliance: When required by law, court order, or governmental authority.
- Business protection: To protect our rights, property, or safety, or that of our customers or the public.
5. Cookies and Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect analytics data such as page views and session duration. Cookies do not collect sensitive personal information. You may disable cookies in your browser settings; however, some features of the site may not function properly as a result.
6. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security of your data.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable law. When information is no longer needed, we take reasonable steps to securely delete or anonymize it.
8. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information, subject to applicable legal requirements
- Opt out of SMS communications at any time by replying STOP
To exercise any of these rights, please contact us using the information in Section 11.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date at the top of this page. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Faithful Heating and Air
608 Old Lincoln Highway
Crescent, IA 51526
(712) 401-7264
[email protected]
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