Privacy Policy

Introduction

Faithful Heating and Air dba Faithful Heating and Air ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect information when you interact with us through any channel.

By using our website or submitting our contact form, you agree to the practices described in this Privacy Policy.

Information We Collect

When you submit our contact form, we may collect the following information:

• First name and last name
• Phone number
• Email address
• Message content you provide
• Your consent preferences for SMS communications

We may also collect standard technical information automatically when you visit our site, including browser type, device type, and pages viewed, through standard web server logging.

How We Use Your Information

We use the information you provide to:

• Respond to your inquiries and requests
• Schedule appointments and provide the services you requested
• Send you SMS messages if you have opted in (see SMS Communications below)
• Improve our website and services
• Comply with applicable laws and regulations

SMS Communications

If you provide your phone number and choose to opt in to SMS communications through our contact form, we may send you the following types of messages:

Customers may separately consent to receive informational and service-related SMS messages and/or marketing and promotional SMS messages by selecting optional, unchecked consent checkboxes on the form. You may choose one, both, or neither type of message.

Consent to receive SMS messages is not a condition of purchase or service. You may opt out at any time by replying STOP to any message. Reply HELP for assistance. Message frequency may vary. Message and data rates may apply.

We do not sell, rent, or share your phone number or SMS consent data with third parties for their own marketing purposes.

Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: Trusted third-party tools we use to operate our business (such as CRM software or communication platforms), who are bound by confidentiality obligations and may not use your information for their own purposes
• Legal compliance: When required by law, court order, or government authority
• Business protection: To protect the rights, property, or safety of our business, customers, or others

Cookies and Tracking

Our website may use standard cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. Cookies are small data files stored on your device. No sensitive personal information is stored in cookies. You can disable cookies in your browser settings, though some features of the site may not function properly if you do.

Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we dispose of it securely.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal retention requirements
• Opt out of SMS communications at any time by replying STOP

To exercise any of these rights, please contact us using the information provided below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of those changes.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Faithful Heating and Air dba Faithful Heating and Air
608 Old Lincoln Highway, Crescent, Iowa 51526
+17124017264
[email protected]